Emergency: DM 8000 freezes after boot

  • My DM 8000 suddenly crashed while I was entering programs in the autotimer plugin. The boot process seemed to conclude (the progress bar went all the way) but instead of showing the current programme, all I got was the grey "Wait" screen again. After waiting for a couple of hours, I rebooted, and this time, it told me that crash logs were available, and would I send them to Dream? I said, "yes", and then the machine again stopped with the grey "Wait" screen. The next couple of boots did not mention any crash logs, but it still stops at the same place.


    I have the original Dream software, and I have tried to update it as often as possible (but it is ages since a new version appeared).


    What can I do now to get it out of this condition? Preferably saving the half a terabyte of programmes that I have recorded.


    I understand German perfectly, but my own German is terrible, so you can reply in German if you want.


    Thanks in advance!


    Steen

  • Maybe the tuner only is logged in on a wrong transponder. Did you try zapping to another programme after waitin a certain amount of time? Or even enter the menu?



    Grüße

    DM8000SSSS, DM820SS, DM900SXFBC

  • Please create a bootlog and append it to this thread.
    Could you post a screenshot of said "Wait"-screen?


    And don't worry - even if you have to flash a clean image to bring the box back up to speed, you won't lose anything that has been saved to the harddisk.

  • This is a screenshot: [Blockierte Grafik: https://encrypted-tbn1.gstatic.com/images?q=tbn:ANd9GcSwmHnrZxqaGrDUl7wWKYFH2cI2NSHUXm8CFQvzs0XTE8exzJ10]


    When the machine is showing this screen it is not responding to anything, except the power switch!
    I do not know how to create a bootlog when the machine is not responding. :frowning_face:


    I might add that although I a professional IT specialist, I am strictly Windows, and I will need some coaching if I am to operate on a Linux system! But I might find someone at my work to help me ...


    Steen


    By the way, am I breaching some rule when I write in English here? I just found that there is a special English subforum. Perhaps it would have been more appropriate if I had posted there.

  • And don't worry - even if you have to flash a clean image to bring the box back up to speed, you won't lose anything that has been saved to the harddisk.


    I am relieved! And I also need to resolve this speedily, so it is quite OK for me to flash a clean image.


    I wonder what went wrong. Crashes have occurred before, and I have long suspected a memory leak in some program that causes a crash after some time. I just love the AutoTimer, and I certainly hope it can be brought to function again. At the time I was fiddling with the selection of channels to record, because the AutoTimer usually ignore whatever I choose, and record just about anything on any channel that contains the target phrase. I had the inspiration that it might help deleting the channel selection and making a new one, and that was the point it crashed.


    But it might have been a random fluke.

  • As the board is bilingual, I don't think anyone will take offense at you writing in English :smiling_face:
    Without a log it is hard to even speculate about the reason for the problems you are experiencing.


    If time is of the essence you could just flash a clean image from http://www.dreamboxupdate.com using DreamUp or your browser.
    I would also recommend to activate the "recover bad sectors"-option when flashing and using an experimental OE 2.0 image, as it will provide a lot of enhanced functionality and is quite stable now (when using a swapfile).
    Active development has been limited to the OE 2.0 branch for quite a while now.


    For future reference: You can use gutemine's dFlash plugin to make full image backups of the current state of your box. If something goes amiss and you need to quickly restore a working state, you can just flash the backup image.


    In case you actually want to further debug your issues instead of flashing, you can find a tutorial on how to create a bootlog via your box's serial interface here.

  • As the board is bilingual, I don't think anyone will take offense at you writing in English :smiling_face:


    Good. I am myself moderator on a board where this would be an offense, and I am a bit embarrassed at stepping in to it myself!


    Zitat

    Without a log it is hard to even speculate about the reason for the problems you are experiencing.


    Definitely. I will see if I can create one without too much trouble.


    Zitat

    If time is of the essence you could just flash a clean image from http://www.dreamboxupdate.com using DreamUp or your browser.
    I would also recommend to activate the "recover bad sectors"-option when flashing and using an experimental OE 2.0 image, as it will provide a lot of enhanced functionality and is quite stable now (when using a swapfile).
    Active development has been limited to the OE 2.0 branch for quite a while now.


    Thanks. This was just what I was hoping for.


    Zitat

    For future reference: You can use gutemine's dFlash plugin to make full image backups of the current state of your box. If something goes amiss and you need to quickly restore a working state, you can just flash the backup image.


    I will look into it. I have taken a backup at times, but now it is locked inside a non-responding computer, so it is not worth much.


    One problem I have had with the DreamBox is that it does not connect to my WLAN automatically. If I want to use the WLAN, I need to enter the setup and ask it to connect, which then happens without problems. But this means that if I want to access it when I am away, I will have to leave it on all the time.


    Steen

  • Please have in mind, that you will have to do the full software configuration again (including autotimer and bouquets) if you didn't make a backup (e.g. in software manager or via the webinterface).


    Also flashing via Webinterface will only work with an attached LAN-cable as the required drivers are not available in the secondstageloader (bootloader, where flashing takes place).

    so long
    m0rphU

  • Success!


    I tried DreamUp, but it could not contact the DreamBox. Then I used the browser interface, and with Firefox nothing happened, but with IE the flash process started, and soon afterwards, I had my DreamBox up and working! Thanks, guys!


    It loaded a backup automatically, so I had everything back, including my AutoTimer settings. Some months old, so they still need a lot of editing, but still!


    I got a bit worried when it told me that the disk needed to be mounted or "initialised", but some time later, the exclamation mark was gone, and everything seems in order.


    Now my main problem is that the "Subtitles" item has disappeared from the main menu. According to the manual, it should be there by default. Could it be because I now have version 2.0 of Enigma2?


    Steen