Wrong type of tuner?

  • Hi everyone, sorry my German is not up to scratch, but you should be able to get the meaning of my post through here:
    http://translate.google.com


    I have this strange problem and you may be able to help me.


    The tuner in my DM800 is an ALPS BSBE1 C01A/D01A (DVB-S) as reported by the system. The problem is that I am not able to tune in to the DVB-S2 broadcasts on any transponders at all. SD broadcasts are fine.
    I asked other people whether they have other type of tuner and yes, most have the ALPS BSBE2 (DVB-S2) and they do not have problems with DVB-S2 broadcasts.


    My questions:
    - is it possible that my tuner is of the wrong type (not capable for DVB-S2)?
    - why would the Dreambox DM800 HD (designed for HD TV) be supplied with such a tuner?


    Thanks for your thoughts.


    Satdreamer66