Please provide some information about the hard- and software used.

DM500:
hi guys, i had a quesation for all of u. I have a dream box that got messed up when i was loading image in it. I already have open post for that, but now i want to send it for repair. But i don't know where to send it. I email dream-media.tv.us but didn't get any replay from them. so do u guys have any idea where i should send it...ANd i live in usa so i local address.