Brand new DM500HD doesn't boot

    Hi,


    Just yesterday I bought a new 500HD from an official reseller. My first thing was to update its firmware and so I went collecting the tools. The flash image, dreamup and the USB-Serial drivers.


    I started reading and found the Web Browser flash most easy to execute and turned off the box (by this time the front green led was ON).


    I tried the procedure of turning the box back on while holding the front standby button and waited for my DHCP server to give IP configuration to the box, no luck here so I just repeated the procedure.


    I've seen several DHCP REQUEST msgs with a strange mac address that started with 1, which I ignored but the box never got a valid IP configuration.


    By this time I just went with the serial/dreamup procedure. Using Vista I installed the drivers and rebooted as requested. Back from the reboot I launched dreamup and pressed Connect and turned on the box as the message stated... thats when things started to smell fishy... none of the buttons changed to the enabled status. I tried it several times and things didn't seem to change. By this time I had a look at the box itself and something seemed different... The front green led was completely off (never saw it ON again) and I can see from the case cuts for the fan that some red leds are on inside.


    Red usually doesn't mean good things and I started looking for the worst case scenario troubleshooting... eventually I got hyperterminal and turned the box on while connected to the USB/Serial COM port. The following should be the bootlog from my brand new DM500HD:



    The box seems dead to me... Honestly I never expected this from a Dream product, my older 7020 and 500S never failed on me and we still have a nice WORKING relation :D, never expected this from a new product like the 500HD...


    Any advice from the Dream community before going back to the reseller next week?


    Thanks in advance.

    Not a single word from DMM!


    The reseller replaced it by a second unit, DOA too, replaced the second and the third is running until today...