I dont understand german

The honorobility will be judged by the readers based on the facts listed above.

The customers' service in
DMM is deteriorating as clearly shown in this story:

I contacted the company and obtained a RMA number to repair my box. I sent the device to Germany from Arab emirates because they told me their dealer in Dubai is not prepared to provide proper maintenance. After emirates post delivered to German post, the package was not picked up by DMM, as it was supposed to, until after one month of waiting in the post office even though I reminded them about it.

After waiting another month they told me they need 6 weeks to check it. After 8 weeks they still didn't check it. At that time I told them to return the box back anyway. That took them another 10 days to do. I paid $120 to ship the box both ways without any benefit. The problem is still the same.

There is a good replacement to dreambox which is Vu+ Duo2 and it is half price and can be fixed by the local dealer without having to deal with such a careless company.