How can we help?

For support please select the option that suits your request:

RMA system

For the handling of warranty and service repairs, please request an RMA number. Then send your device packed preferably in the original box and sufficiently franked to us.

RMA = Return Merchandise Authorization
RMA system

Ticket system

You will receive a ticket by e-mail to which the receipt, confirmation, classification and processing of your inquiry are assigned and documented.

Ticket system

Dreamboard

The Dreamboard is the official information board with focus on Dreambox.

Dreamboard

Dreambox firmware update

On dreamboxupdate.com you will find all updates of the Dreambox firmware for your Dreambox model.

dreamboxupdate.com

RMA System

For the handling of warranty and service repairs, please request an RMA number. Then send your device packed preferably in the original box and sufficiently franked to us.

RMA = Return Merchandise Authorization
RMA-System

Ticket system (zammad.org)

You will receive a ticket by e-mail to which the receipt, confirmation, classification and processing of your inquiry are assigned and documented.

Ticket system

Dreamboard

The Dreamboard is the official information board with focus on Dreambox.

Dreamboard

Dreambox firmware update

On dreamboxupdate.com you will find all updates of the Dreambox firmware for your Dreambox model.

dreamboxupdate.com

Contact form

Please note: In order to process your request faster, we need the box type (Dreambox model), the serial number and the Mac address of your Dreambox.

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Quiz (Please enter the result!)*:
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Hotline

Support for end customers

Phone: +49 180 – 3 44 11 30 990*

 

Support for dealers

Phone: +49 180 – 3 44 11 30 992*

 

Monday – Friday  9 am – 3 pm

*0,09 Euro/min German landline
German mobile tariffs 42 ct/min
Call rates from other countries may vary.