That is your point of view Mine is different.
I think that good customer support comes in many ways and his lucky. He got it in both way.
You informed him where to find the user manual. I show him where to find the settings and solve his problem quick
If you acquire the knowledge from reading a post or from the manual it's just the same.
Why else do we have customer support forum
And to be honest I don't think that most users have learned their way around the amazing Dreambox by reading the manual only.
We have been lucky and learned from both the manual and friendly users on this board like you and others.
But hulinov You should take Schnubbel advice and read the user manual. It's full of good information.
And you will get familiar with your new toy.